PROVIDING NON-EMERGENCY MEDICAL TRANSPORTATION FOR SENIORS
Did you know?
The fastest growing segment of the Massachusetts population is those 85 years and older. The total population for Massachusetts increased from more than 6.5 million in 2010 to just over 7 million in 2022 and growing, making it the 15th most populous state in the nation. Most of the growth in Massachusetts came in the eastern portion of the state to include Norfolk and Suffolk Counties.
Needless to say, Elite Express Transportation is prepared and eager to support the growing elderly population.
Does Elite Express Transportation provide hospital and emergency room transportation?
Yes, absolutely! Elite Express Transportation strictly provides non-emergency medical transportation. However, that does not mean we don't support the mission of area hospitals. To the contrary, in addition to providing discharge transportation, we frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments, and more.
Hospitals and medical centers that we frequently support include South Shore Hospital, Brigham and Women's Hospital, Boston Medical Center, Neponset Valley, Sturdy Memorial Hospital, Beth Israel Deaconess Hospital - Milton and more!
How will I be billed for transportation services?
If you are a private pay client requiring non-emergency medical transportation, you will pay at the time of making your reservations. Reservations will not be confirmed without payment being made in full.
Payments can be made over the phone via credit card, or we can email you an electronic invoice to be paid with any major credit or debit card. If you have an established account with a signed Elite Express Service Agreement, then we will invoice you or your facility according to the terms of the Agreement.
What forms of payment do you accept?
We currently accept credit or debit card payments over the phone or electronically at the time of scheduling your appointment. Reservations will not be confirmed without payment in full.
How much advance notice is required to schedule a transport?
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Do you provide after-hour and weekend transportation?
Yes, with advanced notice we work to provide evening and weekend hours.
Will the driver stay with me during my appointment?
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”
Can a family member or attendant go along to my appointment?
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.
Can I travel in my own wheelchair?
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.
Will the driver take me inside?
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
Should I call for a return before my appointment is finished?
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
What should I do if I am unhappy with the service?
We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.
Will I be charged if I have to cancel my scheduled transportation?
We understand that plans change, and we definitely appreciate you contacting us as far in advance as possible to cancel and/or reschedule your transportation. If cancelation is made at least 24 hours in advance, there will be no fee or surcharge. However, should a driver already be dispatched for your trip or has already arrived at your location and the trip is canceled, you will be charged for 50% of the cost of your specific transport plus applicable credit card processing fees.